Turning Conflict into Connection: Strategies for Managing Difficult Patient Encounters

Add to Calendar Turning Conflict into Connection: Strategies for Managing Difficult Patient Encounters 5/28/2025 12:00:00 PM 5/28/2025 1:00:00 PM America/Chicago For More Details: https://ACHE.cloud-cme.com/course/courseoverview?EID=121 Description: Challenging patient interactions can test even the most experienced clinicians. This session explores the underlying causes of difficult behaviors in patients and provides practical, evidence-based strategies to navigate them effectively. Participants will learn communication techniques, structured approaches like BATHE and SPIKES, and self-awareness tools to enhance professionalism and maintain empathy u... Online/Virtual false MM/DD/YYYY


Date & Location
Wednesday, May 28, 2025, 12:00 PM - 1:00 PM, Online/Virtual, Fort Smith, AR

Target Audience
Specialties - ALL
Professions - Non-Physician, Physician (Allopathic), Physician (Osteopathic)

Credits
AMA PRA Category 1 Credits™ (1.00 hours), Non-Physician Attendance (1.00 hours)

Overview

Challenging patient interactions can test even the most experienced clinicians. This session explores the underlying causes of difficult behaviors in patients and provides practical, evidence-based strategies to navigate them effectively. Participants will learn communication techniques, structured approaches like BATHE and SPIKES, and self-awareness tools to enhance professionalism and maintain empathy under pressure. Designed for clinicians across all settings, this session aims to transform conflict into opportunities for trust-building and improved care.


Accreditation

ACCME Accreditation Statement:
This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME). The Arkansas Colleges of Health Education is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

 The Arkansas Colleges of Health Education designates this live activity for a maximum of 1 AMA PRA Category 1 Credits™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

 


Additional Information

Cancellation Policy

When notified in writing and timely, ACHE will issue a refund for accredited continuing education activities.

Procedures and Responsibilities

  1. All cancellations and requests for a refund must be received in writing no less than 20 days before the first day of the accredited continuing education activity to receive a full refund, less a 20% administrative fee.
  2. No refunds will be made on cancellations received less than 20 days of the first day of the accredited continuing education activity.
  3. Cancellations and requests for a refund shall be submitted in writing to the ACHE Office of Continuing Education. If the cancellation is submitted via U.S. Mail, the envelope must be post marked by the applicable deadline above.
  4. ACHE reserves the right to cancel or postpone accredited activities, if necessary.  In the event of a cancellation of an accredited activity, course fees will be fully refunded.  
  5. ACHE is not responsible for other costs incurred such as non-refundable travel expenses.
  6. ACHE reserves the right to cancel or postpone accredited activities, if necessary.  In the event of a cancellation of an accredited activity, course fees will be fully refunded.  
  7. ACHE is not responsible for other costs incurred such as non-refundable travel expenses.

Accessibility Statement
 
Arkansas Colleges of Health Education is committed to ensuring that its programs, services, goods and facilities are accessible to individuals with disabilities as specified under Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Amendments Act of 2008.  If you have needs that require special accommodation, including dietary concerns, please contact the CME Conference Coordinator.